I have tickets on my Key I don’t need anymore. Can I get a refund?
If you have purchased a ticket which you have been unable to use or which has been damaged you may be eligible for a refund. An administration charge of £10 will be deducted from any refund made. A refund is only available to the original purchaser and proof of purchase to verify this may be requested. Refund requests can be applied for in writing and sent to theKey@buses.co.uk.
We have a standard refund and replacement policy which applies in all cases; this is available to view on our website.
Refunds are not to be confused with the transfer of outstanding tickets from a lost, stolen, or damaged Key – see questions relating to this.