frequently asked questions
Find more help here
- what is a multi trip?
- Can I use my key on services operated by other bus companies?
- Guidelines for busID Smartcard Photographs
- I can't access my online account?
- What happens if the key stops working?
- What should I do if I lose my key?
- Other general questions
- How do I use the key?
- Buying tickets for the key
- Getting the key
- What is the key?
- Further help
- How do I find out when my ticket on the key is due to expire?
- Do I need a new key when my ticket expires?