What should I do if I lose my Key?
Email us at theKey@buses.co.uk with your details, give us a call on 01273 886200, or pop in to our Brighton & Hove Travel Hub on North Street Brighton and we can cancel your current Key the same way as a bank can cancel your bank card, so that no one else can use it. We will then transfer unused and part used tickets from your old Key to a new one. As a basic security check we will ask you to confirm your details before we cancel your Key and issue a replacement.
If you lose your Key card holding a Pay Monthly and require a replacement, the Pay Monthly will have to be cancelled also. This is because the Pay Monthly is set up against the Key card number rather than the Key card account. Once a Key lost or damaged Key card is replaced, a new number is generated.
There is a £5 admin fee charged for this facility.
The replacement Key will have the same validity as the Key it has replaced and we will credit it with the tickets that were stored on the lost Key at the time of cancellation. Once cancelled, a Key cannot be “re-activated” and your £5 admin fee will not be refunded.
All tickets will be moved over when a card is replaced, the only exception being a pay monthly ticket where the existing payment i.e. remainder of the month, will be added but the subscription would be cancelled and this would need to be set up again.