frequently asked questions

Popular questions

Find more help here

• What is a Pay Monthly?
• what is a multi trip?
• Can I use my key on services operated by other bus companies?
• Guidelines for busID Smartcard Photographs
• What should I do if I lose my key?
• What happens if the key stops working?
• I can't access my online account?
• Getting the key
• Buying tickets for the key
• How do I use the key?
• Other general questions
• What is the key?
• Further help
• Do I need a new key when my ticket expires?
• How do I find out when my ticket on the key is due to expire?